Although I’m sitting in the living room of a second-floor condominium in Germantown, Maryland, what I see on the monitor of Dan Ward’s Dell computer invites me to imagine I’m in the cockpit of an Embraer 145 regional jet. Visible through a cockpit window is the jetway, which runs from the passenger door to a gate at Terminal 3 of Chicago O’Hare. The cockpit instruments are dark, but after Ward types in a few commands, the control panel lights up like a Christmas tree.

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